Warranty

Australia Consumer Warranty Information:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Warranty is given by Chemkay Pty Ltd trading as Aquatec Equipment; PO Box 2087, Seville Grove, WA 6112; contactable by phone (1300 552 202) or email ([email protected]). To make a claim under the Warranty you must return the faulty product to the place of purchase with a valid receipt or proof of purchase.

*Where the goods recipient is aged 17 years or under, we request that a parent/guardian complete the questionnaire.

Your privacy is important to us and a copy of the Privacy Statement may be found on the applicable countries’ PondMAX website or may be requested in writing to our Privacy Officer. All personal information collected on the questionairre, is primarily used to maintain a database for Extended Guarantee, internal research, product and marketing initiatives.

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WHAT OUR CUSTOMERS SAY

"I've been keeping Koi for more than 20 years and over the years I've gone through 100’s and 100’s of kg’s of fish food, from the lowest end to the highest end of Japanese imports. After trialing the PondMAX Premium fish food for a while I'm more than happy with the results. Fish are healthy, growing and less strain on the filter which is most important for minimum maintenance. Its definitely up there with the Japanese imports for a fraction of the price. I'm sure to be using this for years to come."